This brochure has been developed by the U.S. Department of Transportation (USDOT), Federal Motor Carrier Safety Administration (FMCSA) to assist you in a successful move across state lines. While most household moves go smoothly, FMCSA is concerned about consumers who experience difficulties in resolving disputes with household goods carriers (movers) – or worse, are defrauded by dishonest movers. We want you to be informed and aware of your options when choosing a reputable mover.

Protecting Your Household Goods: What if Something Is Lost or Damaged?

There’s a lot at stake when you move. There’s the money you’ll spend. The memories you’re taking from one place to another. And, your treasured possessions – furniture, family pictures and children’s toys. When you move, your personal property (including valuables) is loaded onto a moving truck. And while most moves go smoothly, accidents do happen and some items may be lost or damaged during shipment.

Get a written estimate from several movers.
The estimate should be based on an actual inspection of your household goods.

Make sure the mover has insurance and is licensed by the proper authority.
For moves from one State to another, a U.S. DOT number is issued by FMCSA. You can double-check a mover's license on www.protectyourmove.gov. For moves within a State, requirements vary. Check with your State, county or local consumer affairs agency or your State attorney general.